Last Updated: January 05, 2026

OVERVIEW

Welcome to Jemdo! The terms “we”, “us” and “our” refer to Jemdo. Jemdo operates this store and website, including all related information, content, features, tools, gaming hardware, firmware, and services available from this site (collectively, the “Services”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Jemdo is dedicated to innovating connectivity for gamers. By visiting our site, downloading our firmware/software, or purchasing our high-performance gaming accessories, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

SECTION 1 - ONLINE STORE & ACCOUNT TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

If you create an account on the Jemdo platform, you are solely responsible for maintaining the security of your account credentials (including passwords for any companion apps or firmware tools) and for all activity that occurs under your account.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site (including technical specifications for docking stations, chargers, and hubs) is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS, PRE-ORDERS & CROWDFUNDING

5.1 Products or Services: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

5.2 Pre-orders & Crowdfunding campaigns: For products sold under "Pre-order" or crowdfunding campaigns (e.g., Kickstarter, Indiegogo, or Jemdo Early Bird), you acknowledge that estimated shipping dates are estimates only and not guarantees. Delays may occur due to components shortages, manufacturing challenges, or logistics unforeseen factors. By pre-ordering, you accept these potential delays.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY FIRMWARE

We may provide you with access to third-party tools and firmware files (such as chipset drivers or flashing utilities) over which we neither monitor nor have any control nor input.

7.1 SUPPLY CHAIN DISCLAIMER: You acknowledge that any firmware, drivers, or software updates provided on this website are sourced directly from upstream chipset manufacturers and supply chain partners. Jemdo does not claim any copyright, ownership, or exclusive rights to this firmware. These files are provided strictly for testing, troubleshooting, and compatibility verification purposes only.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, design concepts for gaming accessories, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions.

SECTION 12 - PROHIBITED USES & INTELLECTUAL PROPERTY

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts... (d) to infringe upon or violate our intellectual property rights...

12.1 Reverse Engineering: You explicitly agree not to reverse engineer, decompile, disassemble, or attempt to derive the source code of any Jemdo hardware products, except to the extent that such activity is expressly permitted by applicable law. As firmware is provided by upstream suppliers, users are strictly prohibited from modifying it to bypass safety limits or copyright protections of the respective owners.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

13.1 SERVICE "AS IS": THE SERVICE AND ALL PRODUCTS AND SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE.

13.2 HARDWARE & FIRMWARE SPECIFIC DISCLAIMER:
A) THIRD-PARTY FIRMWARE: YOU ACKNOWLEDGE THAT FIRMWARE UPDATES ARE SUPPLIED BY UPSTREAM CHIPSET MANUFACTURERS AND ARE NOT PROPRIETARY TO JEMDO. INSTALLATION OF SUCH FIRMWARE IS PROVIDED FOR TESTING AND TROUBLESHOOTING PURPOSES ONLY. JEMDO ASSUMES NO LIABILITY FOR THE FUNCTIONALITY OR INTELLECTUAL PROPERTY OF THESE FILES.
B) USE AT OWN RISK: YOU ACKNOWLEDGE THAT INSTALLING BETA FIRMWARE, DRIVERS, OR MODIFYING HARDWARE SETTINGS (E.G. OVERCLOCKING) IS AT YOUR OWN RISK.
C) FUTURE COMPATIBILITY: JEMDO PRODUCTS ARE DESIGNED FOR COMPATIBILITY WITH CURRENT GENERATION CONSOLES (E.G. NINTENDO SWITCH, STEAM DECK, ROG ALLY) AT THE TIME OF RELEASE. JEMDO MAKES NO WARRANTIES THAT FIRMWARE PROVIDED BY SUPPLIERS WILL BE COMPATIBLE WITH ALL FUTURE CONSOLE SYSTEM UPDATES.

13.3 LIMITATION OF LIABILITY: IN NO CASE SHALL JEMDOBE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Jemdo.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

SECTION 20 - CONTACT INFORMATION